The person who built it moved on. The deploys are getting scary. The cloud bill keeps growing. Dwarves Operate is a DevSecOps practice for the ninety-first day — tiered, AI-augmented, and built around a single working principle: the engineers who shipped the system stay on the system.
See the tiers →Three layers we operate. Pick the ones that match what you run — we don’t charge for surfaces we’re not touching.
The infrastructure layer. Monitoring, incident response, CI/CD health, cloud cost, security patching.
Pipelines that keep flowing. Schema drift handling, data quality, warehouse health, analytics support.
Agentic workflows in production. Cost guardrails, prompt tuning, model evals, automated remediation.
Three tiers of engagement. The lighter the tier, the more you stay hands-on. The heavier the tier, the more we own the pager.
We see. You fix.
Teams that have their own engineers but want a second pair of eyes after dark.
We see. We fix.
Teams without a dedicated SRE. You shipped the MVP; the original engineer moved on.
We own it.
Products where downtime hurts revenue. You'd rather your engineers build features than carry pagers.
Pricing scales with what you run and how many service areas you subscribe to. Most teams enter at Watch after a Build engagement and graduate as the system grows.
When a US client's system pages at 2 a.m. Pacific, it's 4 p.m. in Da Nang. Our team is fresh, awake, and at their desk — not paged out of bed at home rates.
An internal stack of fifteen-plus Claude skills handles triage, deduplication and runbook lookup before a human reads the page. We pass the productivity gain through as price — not as headcount cuts.
Every Build engagement ends with a two-week handoff sprint — runbooks, monitoring, RCAs rehearsed. The same engineers who shipped the system are the ones operating it on day ninety-one. You can take it from there yourself, or you can hand us the pager.
Read build →A short note about what you run and where it hurts is usually enough. We reply within three working days.